Version of November 4, 2026
Pre-order terms — Beat Root 2027 series
These terms apply to pre-orders placed by consumers on www.beatrootdrum.com/2027-series/, for delivery outside France (United States, Canada, United Kingdom, Australia, the other countries of the European Union and the other countries offered on the page). Pre-orders placed on our French page are governed by the French terms, and those placed on our German page by the German terms.
1. The seller
ACSE (Beat Root), a French limited company (SARL) with a share capital of €8,000, registered with the Besançon Trade and Companies Register under no. 802 133 249, 15 rue de la Faye, 25770 Serre-les-Sapins, France. SIRET 802 133 249 00036. EU VAT no. FR91802133249. Contact: info@beatroot.fr.
2. The product
Beat Root is a steel tongue drum handmade in France: six scales in one instrument (Happy, Zen, Tribal, Melancholia, Space, Nature), selected with a magnet system; built-in microphone and 1/4" (6.35 mm) jack output; 30 × 30 × 17 cm (11.8 × 11.8 × 6.7 in); about 5 kg (11 lb). It comes with a pair of mallets, 3 magnets and a quick-start guide, in the finish (All Black, All White, Black or White) and tuning (440 Hz or 432 Hz) you choose. The carrying case is an option.
Each instrument is finished by hand, so small differences in appearance may exist from one to another; they affect neither the sound nor how it works. Photos are faithful but cannot render every nuance.
3. What a pre-order is
A pre-order is a firm purchase of an instrument from the 2027 series, which will be made after the campaign ends. It is paid in full when you order. It is separate from Beat Root’s Kickstarter campaign: it is not a pledge to a crowdfunding project, and it gives you all the rights of a buyer, set out below. It offers the same prices, options and shipping rates as the Kickstarter rewards, and the same place in the delivery queue.
4. Prices
- Prices are in euros. They are the Kickstarter reward prices. Delivery inside the European Union: prices include French VAT (20%), as Beat Root is a French company; nothing is due on delivery. Delivery outside the European Union: prices are excluding taxes (export, exempt from French VAT).
- Shipping is added and shown before payment, according to the country chosen on the page (Kickstarter rates): European Union, €30 for one Beat Root and €50 for two; United States and Canada, €110 and €150; United Kingdom, €85 and €130; Australia and other countries, €125 and €200.
- Outside the European Union, import taxes and duties (customs duty, import VAT or sales tax, and the carrier’s clearance or handling fee) are not included. They depend on your country, are set by its authorities, and are paid by you to the carrier on delivery: you are the importer. The page gives an estimate for each country; we can’t guarantee it, as rates may change.
- Amounts shown in another currency (dollars, pounds…) are estimates at the day’s European Central Bank reference rate. Only the euro price is binding.
- Campaign prices are valid until December 31, 2026, 11:59 pm (Paris time), and within the number of places of each reward: 30 for “The First Circle”, 60 for “Early Bird”. A place is held for 30 minutes during payment, then released if the payment does not go through.
- Planned retail price after the campaign: €478 for a 440 Hz Beat Root, €518 for a 432 Hz Beat Root (excluding taxes and shipping).
5. Placing an order
You choose a reward, the finish and tuning of each instrument, your options and your shipping country. A summary shows the details and the total. After accepting these terms, you are taken to Stripe’s secure payment page, where you enter your details and your delivery address (in the country chosen on the page). The contract is concluded when the payment is accepted. A confirmation of your order is then emailed to you. We keep a record of your order for 10 years.
6. Payment
Payment is taken in full when you order, by card, Apple Pay, Google Pay or another method offered on the payment page, through our payment provider Stripe. Your card details are handled directly by Stripe: Beat Root never sees them.
On the payment page you can pay in euros or, if Stripe offers it, in your own currency, at the exchange rate shown by Stripe, which includes a conversion fee (usually 2 to 4%) charged by Stripe. The amount due remains the amount in euros. If you pay in euros, your bank may apply its own exchange rate and fees. An invoice, in euros, is available on request and is provided with your instrument.
7. Delivery
- Where: to the country chosen on the page, at the address given on the payment page. An address outside that country cannot be served: we would contact you to correct it, or to cancel and refund your order in full.
- When: production starts when the campaign ends. Beat Root are shipped in order of payment, counting this page and Kickstarter pledges together: estimated delivery in April 2027 for the first 300, in June 2027 from the 301st to the 600th, and by August 31, 2027 at the latest beyond. An order of two instruments follows the place of its first instrument. The date that applies to your order is shown before payment and confirmed in your confirmation email.
- Deadline: we commit to delivering by June 30, 2027 at the latest for the first 600 Beat Root, and by August 31, 2027 at the latest beyond. Your deadline is in your confirmation email.
- Delay: we will tell you as early as possible about any setback. If your instrument is not shipped by its deadline, you can cancel your order in writing (email) and we will refund everything you paid within 14 days.
- Shipping is tracked: you receive a tracking number when your Beat Root ships. Customs clearance may add a few days. Risk passes to you when you (or someone you designate) take physical possession of the instrument.
- If a parcel is refused or not collected (for example because import taxes were not paid), it comes back to us: we refund your order minus the return shipping cost charged to us.
8. Cancelling before shipping
You can cancel your pre-order at any time before it ships, without giving a reason, by emailing info@beatroot.fr with your pre-order number. We refund everything you paid, shipping included, within 14 days, to the same payment method.
If, for a reason of our own, the 2027 series could not be made, we would tell you straight away and refund you in full within 14 days.
9. Right of withdrawal
You also have 14 days from receiving your instrument to withdraw from the contract, without giving a reason. To do so, tell us clearly, by email to info@beatroot.fr or by post, for example with the form below (using it is optional).
Then send the complete instrument back, well protected, within 14 days of telling us, to the address in article 1. Return shipping costs are yours. We refund everything you paid us, including the original shipping, within 14 days of being told of your decision; we may wait until we receive the instrument or proof that it was sent. The refund is made to the same payment method. Import taxes and duties paid to your country’s authorities are not collected by us and cannot be refunded by us; depending on your country, you may be able to reclaim them from the customs authority when you re-export the instrument. You are only liable for any loss in value caused by handling beyond what is needed to check the nature, characteristics and working of the instrument.
10. Warranty
Beat Root comes with a 2-year warranty from delivery against any lack of conformity (French legal guarantee of conformity, articles L.217-1 et seq. of the French Consumer Code, and guarantee against hidden defects, articles 1641 et seq. of the French Civil Code). Under it, you are entitled to repair or replacement free of charge, or, failing that, to a price reduction or a full refund. Write to info@beatroot.fr. This warranty is in addition to the rights you have under the mandatory consumer laws of your country.
11. Complaints and applicable law
For any complaint, please write to us first at info@beatroot.fr: we answer every message. These terms are governed by French law, without depriving you of the protection of the mandatory rules of the country where you live.
12. Privacy
Data controller: Beat Root (details in article 1). We apply the European General Data Protection Regulation (GDPR) to everyone, wherever you live.
| Why | What data | Legal basis | How long |
|---|---|---|---|
| Process and deliver your pre-order, keep you informed while it is being made | Name, email, phone, addresses, order details | Performance of the contract | Length of the relationship, then 10 years for accounting obligations |
| Send you our news (if you ask) | First name, email | Your consent | Until you unsubscribe, then 3 years without contact at most |
| Write to you once if your payment does not go through, so you can find your choices again | Email entered before payment, chosen configuration | Legitimate interest; you can object at any time, in one click in that message or by writing to us | 30 days after the payment attempt |
| Measure this page’s audience anonymously (where visitors come from, what they read) | Random measurement ID, device and browser type, referrer, actions on the page (never what you type) | Legitimate interest; you can object by writing to us | ID: 13 months; statistics: 25 months at most |
| Measure how well our ads work (Google, Meta, TikTok) | Advertising platform identifiers, pages viewed, pre-order | Your consent; in the United States and Australia, active by default with a “Do not track me” option | 13 months for trackers |
| Prevent abuse of the page | Non-reversible hash of the IP address | Legitimate interest | A few minutes to 30 days |
Recipients: our payment provider Stripe; our email services Mailchimp (Intuit, United States) and Kit (ConvertKit, United States), covered by the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses; our carrier and customs agents, for delivery only; Google, Meta and TikTok for measuring our ads (see below); Anthropic, for analysing our statistics, which never receives any name or email. Your data is never sold.
Your rights: access, rectification, erasure, restriction, objection, portability, and withdrawal of consent at any time (an unsubscribe link is in every email). Write to info@beatroot.fr. You can also complain to the French data protection authority (CNIL, cnil.fr) or to the authority of your country.
Cookies and trackers: the page may set an anonymous audience-measurement ID. The advertising pixels of Google, Meta and TikTok only work with your consent, asked in the bar at the bottom of the page; refusing changes nothing on the page. For visitors shipping to the United States or Australia, these pixels are active by default and the bar lets you turn them off (“Do not track me”); the Global Privacy Control signal of your browser is respected as a refusal. Your choice is kept for 6 months and can be changed at any time with the “Cookie settings” link in the footer. YouTube videos are only loaded, in privacy-enhanced mode, when you click them. Payment takes place on Stripe’s page, which uses the cookies needed for the security of the transaction.
13. Legal notice
Publisher: ACSE (Beat Root), SARL with a share capital of €8,000 — RCS Besançon 802 133 249 — 15 rue de la Faye, 25770 Serre-les-Sapins, France — SIRET 802 133 249 00036 — info@beatroot.fr. Director of publication: Sylvain Amélineau.
Host: VITALYN, SARL, 10 rue de Penthièvre, 75008 Paris, France — +33 9 51 77 78 77.
Annex — Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Beat Root, 15 rue de la Faye, 25770 Serre-les-Sapins, France — info@beatroot.fr:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Pre-order number: …………………
Ordered on: ………………… / received on: …………………
Name of consumer: …………………
Address of consumer: …………………
Signature of consumer (only if this form is notified on paper): …………………
Date: …………………